Gecko Mobile Shop

Return policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

What items are returnable? 

How do I return?

I get the error message 'Wrong order number and email'?

What items are non-refundable? 

 The following items cannot be returned:

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the original item is received, the replacement item will be shipped to you.

What are the refund options?

The following refund options are supported:

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my exchange/credit/refund?

Once your returned item is received you will be notified via an email. You will also be informed about the outcome of your request. If approved, your request will be completed according to the below timelines:

My question is not addressed...

If you have any queries regarding returns, reach out to us.